A 50% non-refundable deposit is required to secure your reservation for all Eagle Cap Mountain Guides (ECMG) programs. The remaining balance is due 30 days prior to the start of the activity. Trips departing within 30 days from the reservation date must be paid in full at the time of reservation. Payments may be made via credit card, cash, or check. The cost of your program does not include gratuities for your guide(s).
If a cancellation is made more than 30 days before the activity, the 50% deposit will be credited to another ECMG program if used within a year. There will be no refunds for cancellations made less than 30 days before your program. Unfortunately, due to the time-sensitive nature of our business we cannot make exceptions to this policy. ECMG reserves the right to cancel a trip due to lack of enrollment. In such cases, a full refund will be given. ECMG however is not responsible for any additional expenses incurred such as airline tickets, equipment purchase or rental, lodging or other travel expenses. Our goal is to have a fair refund policy, but do understand we must include a $50 handling charge for any cancellation, and a full refund may not be possible. We have often booked a guide to work the trip with you well in advance.
More than 90 days prior = full refund of deposit – $50 handling charge; 90-60 days prior = 50% refund of deposit; less than 60 days = no refund.
Acts of Nature
No refunds will be issued for acts of nature, which are out of our hands. If we feel weather factors will affect the safety of the trip we reserve the right to cancel the trip, or attempt to reschedule. If we are unable to reschedule or relocate a trip, the cost of the trip can be credited to another ECMG trip if used within a year.