CANCELLATION AND REFUND POLICY

We understand that plans can change. However, guided trips require ECMG to make significant financial and operational commitments well in advance, including scheduling professional guides, reserving accommodations, transportation, permits, and other trip-related services.

Cancellation requests must be made in writing and are effective on the date they are received by ECMG.

Refunds are based on the total trip cost and are subject to the following schedule:

• More than 90 days prior to the trip: Refund of all payments except the 10% deposit.
• 60–89 days prior to the trip: 50% refund of the total trip cost.
• 30–59 days prior to the trip: No refund. However, ECMG will make reasonable efforts to help fill the canceled space. If the space is successfully filled by another qualified guest, ECMG may, at its discretion, provide a refund or credit based on the amount recovered from the replacement booking.
• Less than 30 days prior to the trip: No refund will be issued.

Because ECMG must make significant financial and operational commitments well in advance of a trip, we generally cannot make exceptions to this cancellation policy.

We strongly recommend that all guests purchase appropriate travel insurance, including trip cancellation and trip interruption coverage, to protect their financial investment.